How do I return an item?
We stand behind the products we sell
1. Products such as creams, medications, disinfection solution are non-refundable unless there is a product defect.
2. Instruments may be replaced within 1 year if they are defective or fail prematurely.
3. Sanders will be replaced up to 1 year if defective.
1. Please inspect all products upon receipt, to make sure they are correct and free from defect.
2. Items may be returned to us for refund or exchange, for 30 days from purchase (except instruments and sandersas stated above) , if they are in new condition, including packaging.
3. After 30 days and up to 60 days, we will be happy to accept returns for store credit only.
4. Instruments may be exchanged for up to one year for defect or failure. Please contact: CustomerService@RainierMedEd.com. Inform us of the problem. We will send replacement instruments. You will not have to return the defective instruments unless specifically requrested by Customner Service for quality control purposes.
Any refunds will be issued in the same method as the original form of payment.
Items for return should be sent to:
Returns & Warehouse
4 – 168th Avenue NE
Bellevue, WA 98008-4538
Be sure to send a copy of the original invoice with your return package.
Shipping charges are non-refundable, unless there was an error made on our part or the item is defective. In this case, we will refund the customer’s original and return postage via USPS Priority Mail rates.